Here's the list of 17 job expectations organized into 4 categories. The employer will select those that are relevant to supporting the employee's success. Both the employer and the employee will have the opportunity to add any job expectations they feel should also be included.

Cognitive demands

  • Adaptability and flexibility – Working effectively while experiencing changing requirements, conditions and work responsibilities.
  • Attention to detail – Performing work tasks well when significant attention or understanding is required.
  • Decision-making – Effectively making good decisions that consider potential impacts, mitigate or eliminate risks, and optimize benefits.
  • Problem-solving and analysis – Effectively analyzing situations and information to solve problems and develop solutions.
  • Recall – The ability to recall and retrieve previously learned information on demand.
  • Time pressures – Managing time and working quickly when needed to meet deadlines, without sacrificing quality.

Working with others

  • Degree of self-supervision – Working effectively in isolation, remotely or when a supervisor is not available.
  • Degree of supervisor responsibility – Working effectively as a supervisor. This includes respecting organizational values and policies while meeting objectives.
  • Exposure to confrontational situations – Responding effectively when confronted with challenging individuals or situations.
  • Exposure to distressed people – Working effectively when exposed to emotional individuals. This may be in person, over the phone, or other communication channels like social media.
  • Working relationships – Working professionally with others including collaborating and cooperating effectively with co-workers, management and clients.

Work conditions

  • Exposure to distractions – Focusing on work effectively despite visual, auditory or other distractions.
  • Tolerance of stressful environments – Working effectively and calmly when personal or professional demands challenge available capabilities or resources.
  • Overlapping tasks – Effectively prioritizing, monitoring, and completing multiple tasks or functions on time.
  • Degree of isolation – Working effectively without regular contact with others. This could include interacting primarily through technology or infrequent face-to-face get-togethers.

Physical demands

  • Work endurance – Effectively performing all work tasks without undue fatigue including while on regular, rotating, overnight or on-call shifts.
  • Physical job requirements – Safely and effectively meeting the physical demands of the job without strain, injury or illness. You may notice incidents, injuries, pain and fatigue.

Other

  • Other – Any other job expectation not listed above. This is where you can add unique expectations including job-related travel, public speaking or dealing with media, exposure to traumatic situations, work-related grief or loss, dealing with patients, clients, children or volunteers, high levels of responsibility for privacy, safety, security, or finances, or anything specific to the role. Although most can be addressed within the existing expectations, focusing on those that are unique in some way may help identify relevant solutions.
Back to top